Hello
all, I am Vikas S Menon and I am a 2nd year MBA student at Amrita
school of business. Hope all are doing well and today’s blog is a sequel to a
previous blog I did. If you haven’t read, go through the link below first and read
this post.
Link: https://logisticsmatters.blogspot.com/2020/08/eight-technology-trends-in-supply-chain.html
So
in the previous blog, I have introduced the Eight technology trends in the supply
chain. Now I going to explain what it does and the benefits side when business
and customer come into the picture.
Hyper-Automation: Hyper-Automation is connected with the
use of emerging technology, including artificial intelligence and machine
learning, to increasingly automate work and improve individuals. Hyper-automation
ranges to a variety of tools which can be automated, but also applies to the
complexity of the automation that is discovered, analyzed, designed, automated,
measured, monitored and reassessed. In plain, hyper-automation refers to the
combination of automation technologies that exist to improve and expand human
capabilities. Hyper-automation takes on an environment of technologically
advanced technologies and integrates them to create a new approach, which
ensures that low-value processes are executed optimally using automation tools,
machine learning, and advanced artificial intelligence so that results can be
generated automatically and run efficiently with very little human involvement.
Hyper-automation along with humans can create a working environment that is
always informed, agile, and able to use information and insights for quick and
accurate decision-making. The benefits of hyper-automation will make it possible
for the workforce to learn the latest business and market information so that
they can perform their roles efficiently. Some of the other benefits of
Hyper-automation in business are increased employee satisfaction and motivation,
reduced risk, and greater productivity, accurate insights, and increased team
collaboration.
Digital supply chain twin:
A digital twin is a
complete digital version of a physical object or a process in the real world,
such as a plant or a supply chain. The benefits of having a digital twin are
significant for supply chains. Since it represents the properties, purchases,
relationships with third parties, and other operational details of the supply
chain, the digital twin allows advanced real-time tracking and adjustment. It
offers a comprehensive and in-depth view of the supply chain, enabling the company
to rapidly model future scenarios involving changes in production lines,
availability of products and personnel, and modification of delivery flows or
proactive risk management. The digital twin allows a parallel version of the
supply network with the same supply entities, parameters, and financial goals
to identify issues and responds to help prescriptive decision-making. This
helps management to make fast decisions with a high level of trust in outputs. As
industries evaluate how to scale up operations or even move mass production to
smaller, more customizable manufacturing, digital twins will help to make
supply chain decisions that could allow competitive agility and align with
consumer preferences. For example, using digital twins capable of creating
improved production schedules with high-speed agility to respond to events in
real-time. The Capital intensive industries with complex and highly advanced
manufacturing processes are best suited for both supply chain and factory-level
digital twins. In the design and investment phase of costly assets, the digital
twin could be used to evaluate design possibilities before capital commitments,
optimizing productivity and profitability and minimizing risk. The same digital
twin can also be used to operate a plant using detailed production planning,
that is capable of handling extremely complex and time-dependent procedures
that often change with variability in the availability of equipment and people.
Continuous Intelligence: Continuous intelligence is a seamless
AI-driven solution that enables businesses to benefit from continuous, useful
information from all sources. It digs out trends and patterns that allow the
company to link intelligent data with the constant goal of discovering new
insights. Supported by Artificial Intelligence, Machine Learning, and the right
training data, continuous intelligence can also reduce human bias in the
process. CI can help an organization in more than one way I.e. by streamlining
data to obtain continuous insights, Increases the IT team efficiency, and strengthen
the cybersecurity strategy of the organization.
Supply chain governance
and security: Supply
Chain Management and Security is part of Supply Chain Management, which focuses
on minimizing risk to supply chain, logistics, and transport management
systems. The aim is to identify, evaluate, and prioritize risk management
activities through structured defenses in an agile manner. This involves a
multi-faceted approach to the security of checkpoints, assets, and
infrastructures involved in the manufacture of a product. The benefits in having
responsible supply chain governance and security system are verifying proper credentials
for all participants in the supply chain, completing background checks on all
employees, Training employees to identify and resolve supply chain security
risks, conducting a frequent risk analysis of supply chain segments, suppliers
and stakeholders, educating staff to identify and fix security risks in the
supply chain, monitoring at each point of the supply chain including product
quality, and promoting the production of more sustainable goods.
Edge computing and
analytics: Edge
computing is a new and exciting approach to network architecture that helps
businesses overcome the limitations imposed by traditional cloud-based
networks. Edge computing networks have greatly helped to reduce latency and
increase performance. The speed and flexibility of this data handling approach
offer an exciting range of choices for organizations. The best benefits of edge
computing are Speed (ability to increase network
performance by reducing latency), Security (offer
a variety of tools clients can use to secure and monitor networks in real-time),
Scalability (allowing companies to expand the computing
capacity of organization through a combination of IoT devices and edge data
centers), Versatility (partnering with
local edge data centers - a huge benefit for industries looking to
expand network reach into regions with limited connectivity) and Reliability
(ensure users retain access to the products and
information they need with disruption or by rerouting the data through
multiple pathways). The benefits of edge computing in various business
are improved healthcare device performance and data
management, local & real-time retail data analysis, more vivid augmented
reality, accelerated data analytics, smart manufacturing, elimination
of excess data, more efficient security systems, real-world data collection,
lower operational costs and decreased storage needs, better medical diagnosis
and treatment, and customized solutions.
Artificial intelligence: AI is the analysis of data to detect
trends and anomalies. AI technology gathers and maintains large quantities of
data to generate information that will improve or transform operations
efficiently and effectively. Technologies that use AI can analyze and model
human behavior by recognizing and simulating behavior patterns. Over time, it
can predict needs and make appropriate decisions based on its learning and observations.
The ways AI impacts business operations are
- Improve Customer Communications and Save
Costs: AI-driven chatbots
enable companies to provide 24/7 customer service by automating customer
conversations, making the experience more personal
- Strengthen Brand Loyalty with
Personalization: To
provide a customized experience, organizations need to map out individual
customer journeys and forecast moments and offers that will improve engagement
and drive sales. Customization requires the ability to predict the desires of
each consumer. Artificial intelligence can completely automate this process, recognize
decision-making trends, and build an identity based on these, and then drive
the content that AI has learned is the most appropriate for each individual.
- Streamline the Hiring Process: In highly competitive fields with a limited
pool of talent, AI technology decreases the time required to fill open
positions, evaluating candidate applications at a faster pace than humans can.
- Increase Forecasting Accuracy by
decreasing human error with the help of AI.
- AI Unlocks Opportunities: AI would add value to customer service,
help create new revenue, and minimize costs.
5G Networks: 5G is the next step I.e. the fifth
generation of mobile networks. As well as being much quicker than previous G's,
it is also expected to open up several new mobile data use cases and
potentially new business opportunities. These include the opportunity to
introduce brand new products and services that have not been feasible before,
migrate to new markets, and improve productivity. The key features of 5G
technology are faster network speed, Lower latency, Greater capacity like coping
with high demand applications, Ultra-reliable, Flexible, and improved battery
life. The benefits of 5G technology in businesses are increased productivity,
remote working, Rural innovation, AR or VR support, Low cost for mobile operators,
flexible office spaces, Easier to communicate.
Immersive experience: Immersive technology include virtual
reality, augmented reality, and mixed reality, all of which combine the
physical and digital worlds to make a special user experience. The seven ways
VR, MR, and AR segments are impacting business operation are,
- Training: Immersive technologies may provide new
opportunities to learn; historically, factors ranging from cost to health and
safety hindered large-scale adoption or rapid implementation. The key advantage
is the low cost and no risk with a high return on investment.
- Prototyping:
The ability to build a virtual prototype easily and cheaply, and to work
collaboratively, would revolutionize product creation. The key attributes here
are speed and ease of use. Adding these considerations to the timeline for
product development opens up a tremendous opportunity to try out concepts that
were previously overlooked due to cost, time, or both.
- Virtual
visits: Immersive technology enables the discovery of previously inaccessible
environments. Touring factories that do not yet exist, or pursuing a cellular
pathway across the human body which learned in textbooks are two perfect
examples.
- Data
visualization: Companies use AR to visualize, analyze, and
manipulate large data at the workplace. The aim is to increase the toolbox of
the data scientist and improve the efficiency and depth of the analysis.
- Gamification:
The entire environment was created in an illustrative style, similar to a
graphic novel. Students prefer to hold more information when their learning
experience is enjoyable and immersive.