Service Logistics - DHL

The growth in global manufacturing and trading continues to make supply chains increasingly complicated. Usually it involves multiple parties, each acting as suppliers and customers to others in the chain, but all interconnected with the same goal to provide excellent service to the end customer. Aligning them can be challenging particularly when you take into account different system’s duplicated data, errors and manual entries and very often unstructured and untraceable communications. when you don't know where your materials are, due to the lack of real-time visibility, then inevitably your supply chain becomes reactive rather than proactive.

But now even the most complex global supply chains can be managed in one collaborative platform giving end-to-end visibility with 100% live and up-to-date information. At DHL service logistics they are continually working to design innovative solutions that make a difference to your business and believe that DHL’s next-generation technology for collaborative same-day transport management will do just that. The same day visibility tracker platform connects all parties into one system with shared information based on user permissions, so you can follow the entire process from order creation through to final delivery. Our courier app will enable shipments to be real-time GPS tracked whilst the customer or engineer gives proactive alerts showing precise shipment positioning and integrated communications between all parties. So from now on the exact time of arrival and proof of delivery with an electronic signature will be available to you and even to your own customers in real time. And by automating the handover steps meaning no manual data entries. Our same-day visibility tracker make shipment tracking accurate and genuinely time-saving. So how does it work? Imagine an engineer is on site and needs a part to fulfil your service level requirement. He can channel his order through your call center, place an order online or trigger an EDI order at the suppliers warehouse an operator logs onto the same day visibility tracker and season alert for each new incoming order.

As the shipment is being prepared, still using the same day visibility tracker the operative can instantly book a courier with the system selecting the most appropriate one for the task. The chosen courier receives an alert for the pickup and accepts the order. The route distance and delivery time is automatically calculated taking into consideration live traffic levels based on an industry standard routing tool. From the moment the courier accepts the trip an alert is generated so all users have the estimated delivery time and the deadline. Once the courier's collected the shipment same-day visibility tracker monitors progress and triggers alerts in case of any new traffic delays and changes to the delivery. Plus it updates our central database to ensure shipment details are always correct without the need for any manual intervention.

As the route is being created the geofence zone is assigned to the delivery location. So when the courier enters that area an alert notifies the engineer of the imminent arrival. Using the app and the smartphone the courier hands over the shipment, obtains an electronic signature and if relevant takes pictures which are all automatically linked to the order. A proof of delivery is immediately generated with a timestamp and sent by an automated alert to all users. The shipment is then closed and billing generated.

Throughout the order the engineer, courier, warehouse operative and all managerial system users can communicate directly using live and logged chat. So by using smart integrated technology, the same day visibility tracker delivers full control and visibility of your business practices, helping to improve planning increase profitability and bring all contributors of your supply chain together into a single collaborative platform.

Reference: https://www.dhl.com/global-en/home/our-divisions/supply-chain/solutions/service-logistics.html