With the coronavirus global epidemic growing on a
regular basis, businesses are battling with how to continue serving their
clients and communities across the globe.
Many of the company’s opt-ed for work at home and
social distancing. This task is very difficult for industries that rely on
in-person interaction – the service industry.
The increase in social distancing and limited contact
are fundamental challenges for these industries, the companies have to respond
quickly and re-design their process flow to keep their existing demand and be
open for new customers.
For companies in the service industry should focus on
protecting the customer as that is a core area where they can create value.
Protect your employees and customers:
When Urban Company (company that provides services at
client’s doorstep) wanted exploit the opportunity of the concept of “Stay at
home”, they started to re-design their process and they also offered training
to their professionals in the same.
Adapting to any situation from the client: It is
reposted that some clients don’t prefer Urban Company professionals in their
house, these professionals are now open to giving haircuts at parking lots of
the client’s house or their terrace. This may prove a problem if the experts
don’t have access to mirror or there is too much wind in the area, but these
professionals are trained to be agile and re-design and customize their process
flow to meet their customer needs
No comments:
Post a Comment