Product experience through a digital supply chain

    

Greetings !!

This blog is about the digital supply chain framework that can make the processes of every single company to be a best run in the future. And majority of the facts that are mentioned here are my learning from the designing of a digital supply chain to operate. I'm Suriya kumar, pursuing MBA and specializing in operations.

For a digital supply chain the customer experience is based on the great product experience, which is ensured by 

• Personalized Products - The right specification and quality
  
• Personalized Delivery - When, where, and how we need it.

 So to achieve the intelligent measures that needs to be transformed for the future from the existing methods are

From                                      -                To

Sales forecasting                    -                Demand Sensing

Customers orders                   -                Customer experience          

Outcome focused                   -                Circular economy( Contribution to a green supply chain)

Big Data                                 -                Intelligent analysis

Responsive                             -                Predictive

Linear Supply chain               -                Agile ecosystem

Mass Production                     -               Mass customization

Selling a Product                    -               Delivering an experience

Cost reduction                        -               Increase revenue

 

These essential transformations have to be made only after keeping in mind of the following

• Customer centricity infused throughout the supply chain
  
• Total visibility to know the overall supply chain and improve execution
  
• Business innovation for new solution
  

Thus the digital supply chain framework for the development of such transformation and achieving a great product experience is